Location: Manchester
Salary: £10 per hour
Apprenticeship: Customer Service Level 3

Are you a people-first problem-solver with a passion for creating unforgettable resident experiences? Join us as a Resident Experience Team Member, where no two days are the same and your energy, creativity, and care make all the difference.

Responsibilities:
Turn feedback into action and keep residents happy.

Resident interaction. Actively listen, engage, and gather insights to shape our services and community events.

Event delivery. Assist or lead on-site events that bring our community to life and enhance our brand.

Onsite presentation. Help maintain a clean, safe, and welcoming environment.

Property checks. Conduct regular inspections to uphold high standards.

Resident support. Respond quickly and helpfully to questions, reviews, and feedback.

Experience delivery. Provide moments that exceed resident expectations.

Apartment support. Help manage and maintain apartments for a seamless living experience.

Problem-solver. Handle challenges proactively before they escalate.

Idea generator. Contribute fresh ideas and solutions to improve the resident experience.

Admin & records. Keep documentation accurate and well-organised.

Brand representation. Embody our brand values in every interaction.

Maintenance coordination. Assist with basic maintenance needs and ensure smooth operations.

Health & safety. Maintain a solid understanding of safety protocols and confidentiality.

Ideal Candidate:
Experience in customer service, ideally in the residential or hospitality sector

Strong communication and interpersonal skills

A team player with a proactive, confident approach

Able to work independently and adapt to change

Detail-oriented with a focus on continuous improvement

Enthusiastic and able to thrive in a fast-paced environment

What We Offer:
Competitive salary

25 days annual leave

Pension scheme

Family-friendly policies

Benefits including gym membership discounts, Cycle2Work scheme, health cash plans, and more